Introduction
At X-Heat, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
By using this website, you agree to the terms outlined in this policy.
Who We Are
X-Heat is a UK-based provider of advanced catalytic infrared heating systems for commercial and industrial applications.
For any questions relating to this Privacy Policy or your personal data, please contact us through the contact details provided on our website. (xheat.co.uk)
Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Company name
- Email address
- Telephone number
- Business address
- Enquiry details
- Any information submitted through contact forms or email correspondence
Technical Information
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and analytics data
How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations and service information
- Improve our products and services
- Process customer requests
- Maintain website functionality and security
- Send relevant business communications
- Meet legal and regulatory obligations
We only process personal data where we have a lawful basis to do so under applicable UK data protection legislation.
Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
Cookies may be used to:
- Monitor website performance
- Remember user preferences
- Improve website functionality
- Analyse visitor behaviour
You can control or disable cookies through your browser settings.
Data Storage & Security
X-Heat takes appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
While we take reasonable steps to secure information, no method of internet transmission or electronic storage is completely secure.
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share information with trusted third-party service providers where necessary for:
- Website hosting and maintenance
- IT support services
- Business operations
- Legal or regulatory compliance
Any third parties processing data on our behalf are required to handle it securely and in accordance with applicable data protection laws.
Your Rights
Under UK GDPR and data protection legislation, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent where applicable
- Request data portability
To exercise any of these rights, please contact us directly.
Third-Party Links
Our website may contain links to external websites. X-Heat is not responsible for the content, security, or privacy practices of third-party websites.
We encourage users to review the privacy policies of any external sites they visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any updates will be published on this page.